Privacy Policy

01 Introduction

By using our website or submitting information through our forms, you consent to the practices described in this policy. If you do not agree, please do not use the site or submit personal data.

02 Information We Collect

We only collect information that helps us serve you better — provide accurate quotes, dispatch a technician, send service confirmations, and follow up on completed work. We never collect more than we need.

Information You Provide Directly

• Contact details: name, phone number, email address, and service address.
• Service request information: the type of plumbing issue, urgency, preferred appointment time, and any photos or notes you choose to share.
• Communication records: messages, calls, texts, or chat conversations you have with our team.
• Reviews and feedback: testimonials, survey responses, or comments you submit voluntarily.

Information Collected Automatically

• Device & browser data: IP address, device type, operating system, and browser version.
• Usage data: pages visited, time on site, referring URLs, and click patterns.
• Approximate location: general geographic region based on IP address (used to confirm you are within our service area).

03 How We Use Your Information

Plain and simple — we use your information to deliver fast, professional plumbing service and to keep you informed every step of the way. Specifically, we use it to:

• Respond to quote requests, schedule appointments, and dispatch technicians.
• Communicate appointment confirmations, arrival times, invoices, and follow-ups.
• Process payments and provide warranty documentation.
• Improve our website, services, and customer experience.
• Send relevant maintenance reminders or seasonal plumbing tips (only if you opt in).
• Comply with legal, regulatory, or licensing obligations in the State of Florida.

04 Information Sharing & Disclosure

We share your information only with trusted parties who help us run our business and serve you. These include:

• Service providers: scheduling software, payment processors, call-tracking, and CRM platforms that operate under strict confidentiality agreements.
• Marketing & analytics partners: tools like Google Analytics that help us understand site performance (data is aggregated and anonymized whenever possible).
• Legal & regulatory authorities: when required by law, subpoena, or to protect the rights, safety, or property of TK Plumbing, our customers, or the public.
• Business transfers: in the unlikely event of a merger, acquisition, or sale of assets, your information may transfer with the business — you will be notified before that happens.

05 Cookies & Tracking Technologies

Our website uses cookies and similar technologies (pixels, tags, local storage) to make the site work, remember your preferences, and measure performance. There are three main types:

• Essential cookies: required for the site to function — for example, keeping your form entries from disappearing if you click between pages.
• Analytics cookies: help us understand which pages are useful and which need improvement (Google Analytics 4).
• Marketing cookies: allow us to show relevant ads on Google and Facebook so we can reach Florida homeowners who actually need plumbing help.

You can control cookies through your browser settings. Disabling cookies may affect certain features of the site, like form auto-fill or chat widgets.

06 Third-Party Services & Links

To deliver a fast, reliable experience, we work with a small set of vetted third-party platforms. These may include:

• Google (Analytics, Ads, Maps, reCAPTCHA)
• Facebook / Meta (advertising and pixel tracking)
• Email and SMS service providers for appointment notifications
• Online review platforms (Google, BBB, Angi, HomeAdvisor)
• Payment processors for secure transactions

Each of these providers has its own privacy policy. We encourage you to review their terms when you click any external link from our site — once you leave tkplumbing941.com, this policy no longer applies.

07 Data Security

We take reasonable technical and organizational steps to protect your information, including:

• SSL/TLS encryption on every page that collects data.
• Secure, password-protected systems for storing customer records.
• Restricted access — only team members who need your information to do their job can see it.
• Regular reviews of our software, plugins, and hosting infrastructure.

That said, no online system is 100% secure. While we work hard to protect your information, we cannot guarantee absolute security. If you suspect any unauthorized access, please contact us immediately at info@tkplumbing941.com.

08 SMS & Communications

Why We Collect Your Phone Number

When you request a quote, schedule service, or otherwise give us your mobile number, TK Plumbing collects it for the purpose of sending you SMS text messages related to your plumbing service — and, only if you separately opt in, occasional promotional messages.

Messages You May Receive

• Service (transactional) messages: appointment confirmations, technician arrival/dispatch updates, job status updates, invoice or payment notices, and review requests. These are sent as part of doing business with us once you request service.
• Promotional messages (separate opt-in only): seasonal plumbing tips, maintenance reminders, or special offers. You will only receive these if you affirmatively opt in, and you may opt out of promotional texts at any time while still receiving service-related messages tied to an active job.

Message Frequency & Rates

• Message frequency varies based on your service activity and any promotional subscriptions you've chosen.
• Message and data rates may apply, depending on your mobile carrier plan.

Opt-Out & Help

• Opt out: Reply STOP to any text message to unsubscribe immediately.
• Help: Reply HELP for support, or call us at 9413923846.

How Your Phone & Messaging Data Is Stored and Protected

Phone numbers and SMS opt-in records are stored in our encrypted, password-protected customer management system, accessible only to TK Plumbing team members who need it to schedule or communicate about your service. To request a copy of the messaging data we have on file, or to request that it be deleted, email info@tkplumbing941.com or call 9413923846 — we will process deletion requests within 30 days, except where we are required to retain limited records for legal or regulatory purposes.

09 Your Rights & Choices

You are in control of your personal information. At any time you can:

• Access a copy of the information we have about you.
• Correct any inaccurate or outdated details.
• Delete your information from our records — including your phone number and SMS messaging data — except where we are legally required to keep it (for example, completed-job records for warranty or tax purposes).
• Unsubscribe from marketing emails or text messages by clicking “unsubscribe” in any message or replying STOP.
• Opt out of analytics tracking using browser tools or extensions like Google Analytics Opt-Out.

To exercise any of these rights, simply email us at info@tkplumbing941.com or call 9413923846. We typically respond within 30 days.

10 Children's Privacy

Our website and services are intended for adults — homeowners, property managers, and business owners. We do not knowingly collect personal information from anyone under the age of 13. If you believe a child has submitted information to us, please contact info@tkplumbing941.com and we will delete it promptly.

11 Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or how we run our business. When we do:

• The “Last Updated” date at the top of this page will change.
• For significant changes, we may post a notice on our homepage or send an email to active customers.
• Your continued use of our website after updates means you accept the revised policy.

12 Contact Us

Have a question about this policy or how we handle your data? We are real people in Sarasota — not a faceless corporation. Reach out any time: