Terms of Service

01 Acceptance of Terms

These Terms of Service ("Terms") govern your use of the TK Plumbing website at tkplumbing941.com and any plumbing services we provide. By accessing our site, contacting us through calling 9413923846, or accepting our services, you confirm that you've read, understood, and agree to these Terms.

If you don't agree with any part of these Terms, please don't use our website or services. These Terms apply to all visitors, customers, and anyone authorizing work on a property they own or manage.

02 Services Provided

TK Plumbing provides licensed and insured residential and commercial plumbing services throughout Sarasota, Manatee, Charlotte, Lee, and Pinellas counties in Florida. Our services include but are not limited to:

• Emergency plumbing repairs and 24/7 response
• Leak detection and repair (including slab leaks)
• Drain cleaning, hydro jetting, and sewer line repair
• Water heater repair, replacement, and tankless installation
• Toilet, faucet, and fixture installation and replacement
• Garbage disposal installation and repair
• Backflow testing and prevention
• Whole-home repiping and water filtration systems
• Commercial plumbing services and maintenance contracts

Specific work performed is documented in your written estimate and final invoice. Anything outside the agreed scope requires your approval before we proceed.

03 Estimates & Pricing

Free Estimates

We provide free, no-obligation estimates for most plumbing work. Estimates are valid for 30 days from the date issued unless otherwise stated. Prices may change after that period due to material costs or part availability.

Upfront Pricing Promise

We commit to flat-rate, upfront pricing whenever possible. The price you approve before we start is the price you pay — no hidden fees, no inflated hourly charges. If unexpected issues are discovered during a job, we'll stop, explain the situation, and provide a written change order for your approval before continuing.

04 Payment Terms

Payment is due upon completion of services unless other terms are agreed to in writing. We accept:

• Major credit and debit cards (Visa, Mastercard, American Express, Discover)
• Cash and personal/business checks
• Approved financing (subject to third-party lender approval)
• ACH transfers for commercial accounts

Returned checks are subject to a $35 processing fee plus any bank charges. Past-due invoices over 30 days accrue a service charge of 1.5% per month (18% APR), or the maximum rate permitted by Florida law, whichever is less.

For larger projects (over $2,500), we may require a deposit before scheduling work. The deposit amount and terms will be specified in your estimate.

05 Scheduling & Cancellations

Appointments

We schedule arrival windows rather than exact times so we can give every customer the attention they deserve. We'll text or call when our technician is on the way.

Cancellations & Rescheduling

We understand life happens. Please give us at least 4 hours' notice to cancel or reschedule a non-emergency appointment. Same-day cancellations after a technician has been dispatched may incur a trip fee equal to our standard service-call charge.

No-Shows & Locked Premises

If our technician arrives at the agreed time and is unable to access the property (no one home, locked gate, etc.), a trip fee will apply to recover dispatch costs.

06 Workmanship & Warranty

We stand behind our work. Every repair and installation includes:

• Workmanship Warranty: 1 year on labor for standard repairs (longer on major installations — see your invoice).
• Manufacturer Warranty: Parts and equipment carry the manufacturer's warranty, which we'll register and explain to you.
• Extended Coverage: Select major installations (water heaters, repiping, tankless systems) include extended warranties as documented on your invoice.

Warranty Exclusions: Our warranty does not cover damage from misuse, neglect, freezing, acts of nature, work performed by other contractors, customer-supplied parts, or pre-existing conditions outside the scope of repair. Warranty service requires reasonable access to the work area.

To make a warranty claim, contact us at 9413923846 or info@tkplumbing941.com with your invoice number. We'll typically respond within one business day.

07 Customer Responsibilities

To help us deliver the best possible service, you agree to:

• Provide accurate information about the property, the issue, and any prior repairs
• Confirm you own the property or have legal authority to authorize work
• Provide reasonable access to the work area, including utilities, water shutoffs, and electrical panels
• Disclose known hazards (e.g., asbestos, lead paint, mold, hazardous materials)
• Secure or remove valuables, pets, and fragile items from the work area before our arrival
• Inspect completed work with the technician before they leave whenever possible

08 Limitation of Liability

TK Plumbing is fully licensed and insured. To the fullest extent permitted by Florida law:

• Our total liability for any claim is limited to the amount paid for the specific service in question.
• We are not liable for indirect, incidental, consequential, or punitive damages, including lost profits, lost data, or loss of use.
• We are not responsible for pre-existing conditions, latent defects, or damage caused by failures unrelated to the work we performed.
• We are not liable for delays caused by parts availability, weather, permit processing, utility companies, or other causes beyond our reasonable control.

Nothing in these Terms limits any liability that cannot be excluded under Florida law, including liability for gross negligence or willful misconduct.

09 Emergency Services

We offer 24/7 emergency plumbing response across our service area. Emergency service requests received after standard business hours, on weekends, or on holidays may be subject to an after-hours rate, which will be disclosed when you call 9413923846.

If you have an active flooding situation, please:

• Shut off your main water valve immediately if safe to do so
• Turn off electricity to affected areas if water is near outlets or appliances
• Move valuables and electronics out of the affected area
• Call us at 9413923846 — we'll dispatch the next available technician

While we work hard to meet our 30-minute response target, actual arrival times depend on traffic, weather, and current job volume.

10 Property Access & Damage

Plumbing work sometimes requires opening walls, ceilings, floors, or landscaping to access pipes. We take every precaution to minimize impact and will discuss the work scope with you before we begin.

Unless explicitly included in your estimate, our work does not include:

• Drywall patching, painting, or finish carpentry
• Tile, flooring, or cabinet repair beyond the immediate work area
• Landscape restoration after underground line repairs
• Removal or reinstallation of customer-installed features (countertops, custom cabinetry, etc.)

We are not responsible for damage to undisclosed pipes, wiring, or hidden conditions behind walls or beneath floors. If we discover such conditions, we'll stop work and consult you before continuing.

11 Permits & Code Compliance

All work is performed in accordance with the Florida Building Code and applicable local plumbing codes. When permits are required (e.g., water heater replacement, repiping, sewer line work), we'll handle the permitting process and inspection scheduling.

Permit fees are typically passed through at cost and listed separately on your invoice. Customer-requested work that does not meet code will not be performed.

12 Website Use

The TK Plumbing website, including all content, logos, photos, text, and design elements, is the property of TK Plumbing and protected by copyright and trademark laws. You may use the site for personal, non-commercial purposes such as reviewing services and contacting us.

You agree not to:

• Copy, reproduce, or republish any content without written permission
• Use the site for unlawful purposes or to send spam
• Attempt to bypass security measures, scrape data, or interfere with site operation
• Submit false information through website forms

We make every effort to keep website information accurate, but pricing, availability, and service details may change without notice. The site is provided "as is" without warranties of any kind.

13 SMS & Communications

Program Description

TK Plumbing operates an SMS messaging program to communicate with customers about the plumbing services they request. When you provide your phone number to request a quote, schedule service, or otherwise engage with TK Plumbing, you consent to receive text messages from us related to that service — and, only if you separately opt in, occasional promotional messages.

Messages You May Receive

• Service (transactional) messages: appointment confirmations, technician arrival/dispatch updates, job status updates, invoice or payment notices, and review requests. These are sent as a normal part of providing the service you requested.
• Promotional messages (separate opt-in only): seasonal plumbing tips, maintenance reminders, or special offers. You will only receive these if you affirmatively opt in, and you may opt out of promotional texts at any time while still receiving service-related messages tied to an active job.

Message Frequency, Rates & Carrier Disclosures

• Message frequency varies based on your service activity and any promotional subscriptions you've chosen.
• Message and data rates may apply, depending on your mobile carrier plan.
• Carriers are not liable for delayed or undelivered messages.

Opt-Out & Help

• Opt out: Reply STOP to any text message to unsubscribe immediately.
• Help: Reply HELP for support, or call us at 9413923846.

We never sell phone numbers or share them with third parties or affiliates for marketing purposes. Phone numbers collected for SMS consent are used solely for the purposes described above. For more on how we store and protect this information, see our Privacy Policy.

14 Dispute Resolution

If you're ever unhappy with our work, please contact us first at 9413923846 or info@tkplumbing941.com. Most concerns can be resolved with a quick conversation and a return visit if needed.

If we can't resolve a dispute informally:

• Governing Law: These Terms are governed by the laws of the State of Florida, without regard to conflict-of-law principles.
• Jurisdiction: Any legal action must be filed in the state or federal courts located in Sarasota County, Florida.
• Mediation First: Both parties agree to attempt good-faith mediation before initiating litigation, except for collection actions or injunctive relief.
• Attorney Fees: The prevailing party in any legal action is entitled to reasonable attorney fees and court costs.

15 Changes to These Terms

We may update these Terms from time to time to reflect changes in our services, technology, or applicable law. The "Last Updated" date at the top of this page indicates when the most recent revision took effect.

Continued use of our website or services after changes are posted constitutes acceptance of the updated Terms. We recommend reviewing this page periodically.

16 Contact Us

Questions about these Terms of Service? We're happy to clarify anything. Reach out using the information below: